OmniOps Privacy Policy
Last updated: September 1, 2026
OmniOps respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you when you use the OmniOps website, submit an application, communicate with us, or engage our services.
1. Information We Collect
Depending on how you interact with OmniOps, we may collect:
Information you provide
This may include:
Name and contact information
Company or agency information
Website and social media links
Team and operational information
Information about your scheduling, attendance, coverage, and communication workflows
Information submitted through our application and other forms
Information provided during implementation and onboarding
Billing and transaction information
Information included in emails, messages, or other communications with us
Information collected automatically
When you visit our website, certain technical information may be collected automatically, such as:
IP address
Browser and device information
Pages visited and interactions with the website
Approximate geographic information
Referring website or source
Date and time of visits
This information may be collected through our website hosting, analytics, cookies, or similar technologies.
2. How We Use Your Information
We may use personal information to:
Review and process applications
Determine whether OmniOps is suitable for your agency
Communicate with you about an application or inquiry
Schedule calls and meetings
Provide, configure, and implement OmniOps
Manage onboarding and client relationships
Create and manage invoices and payment records
Process and verify payments
Provide documentation, support, and troubleshooting
Maintain and improve our services and website
Protect the security and integrity of our systems
Comply with legal, accounting, tax, and other regulatory obligations
Prevent fraud, abuse, or unauthorized activity
Send relevant business communications where permitted by law
We will not use personal information for purposes that are materially different from those described here without providing appropriate notice where required.
3. Legal Basis for Processing
Where applicable data protection laws require a lawful basis for processing personal information, we may rely on one or more of the following:
Contract: when processing is necessary to provide requested services or take steps before entering into an agreement.
Legitimate interests: when processing is reasonably necessary for operating, securing, improving, and promoting our business, provided those interests are not overridden by your rights.
Consent: where we ask for your consent for a specific use of information.
Legal obligation: when processing is necessary to comply with applicable laws or legal requirements.
Where we rely on consent, you may withdraw it at any time.
4. Information Submitted Through Applications
When you submit an OmniOps application, we use the information you provide to evaluate your agency’s operational needs and determine whether OmniOps is an appropriate fit.
Application information may include business information, contact details, team structure, shift operations, current tools, operational processes, and other information relevant to evaluating and implementing OmniOps.
Submitting an application does not guarantee acceptance or create an obligation for OmniOps to provide services.
5. Client and Implementation Information
If you become an OmniOps client, we may process additional information provided during onboarding and implementation.
This may include information about your agency’s employees, supervisors, schedules, shifts, operational processes, communication channels, and other information necessary to configure the system around your existing operation.
We use this information to provide the agreed services and support the implementation.
The client is responsible for ensuring that it has the appropriate rights and permissions to provide personal information about its employees, contractors, and other individuals to OmniOps and to use that information within the connected services.
6. Third-Party Services
OmniOps uses third-party platforms and service providers to operate the website, collect information, deliver implementations, process payments, and provide related services.
Depending on the service involved, these may include:
Framer for website hosting
Fillout for applications and forms
Notion for operational workspaces and client implementations
n8n for workflow automation and integrations
Discord for operational communications and notifications
Payoneer and other payment providers for payment processing
Scheduling, email, analytics, hosting, and other service providers used to operate the business
These providers may process information on our behalf or receive information directly when you use their services.
Each third party operates under its own privacy policies and terms. We do not control how independent third parties process information outside the services we use.
7. Payment Information
Payments may be processed through third-party payment providers.
OmniOps generally does not need to receive or store complete payment card details. Payment information may be collected and processed directly by the applicable payment provider.
We may retain information such as payment amount, payment status, invoice number, transaction reference, payment date, and other information necessary for accounting, reconciliation, and business records.
8. Cookies and Similar Technologies
Our website and third-party services used on the website may use cookies and similar technologies to provide essential functionality, understand website usage, remember preferences, and measure performance.
Some cookies may be placed by third-party services used on the website.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.
You can also manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.
9. How We Share Information
We may share personal information with:
Service providers that help us operate the business or deliver OmniOps
Third-party platforms used in an implementation
Payment processors and financial service providers
Hosting, communications, scheduling, automation, analytics, and other technology providers
Professional advisers such as accountants, lawyers, or other consultants
Government authorities, regulators, courts, or law enforcement when required or permitted by law
A successor or acquiring entity in connection with a merger, acquisition, restructuring, financing, or sale of assets
We do not sell your personal information.
We only share information where reasonably necessary for the relevant business purpose, to provide requested services, to comply with legal obligations, or where otherwise permitted by applicable law.
10. International Data Transfers
OmniOps and the third-party services we use may operate across multiple countries. As a result, personal information may be processed or stored outside the country in which you live.
Where applicable law requires safeguards for international transfers, we will use appropriate safeguards or rely on a legally recognized transfer mechanism.
Because third-party providers operate independently, the location of data processing may change as their infrastructure and services change.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and financial records, resolving disputes, enforcing agreements, and complying with legal obligations.
Different types of information may be retained for different periods.
When information is no longer required, we may delete it, anonymize it, or securely dispose of it, subject to applicable legal and operational requirements.
12. Data Security
We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, online service, or electronic transmission can be guaranteed to be completely secure.
You are responsible for maintaining the confidentiality of your account credentials and for using appropriate security practices when accessing systems connected to OmniOps.
13. Your Rights
Depending on where you live and which privacy laws apply, you may have rights relating to your personal information, including the right to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information in certain circumstances
Request restriction of certain processing
Object to certain processing
Request portability of information where applicable
Withdraw consent where processing is based on consent
Lodge a complaint with the appropriate data protection authority
These rights are subject to applicable legal limitations and may not apply in every circumstance.
To exercise a privacy right, contact us using the information in the Contact section below. We may need to verify your identity before responding to a request.
14. Marketing Communications
We may send business-related communications necessary to respond to an inquiry, application, implementation, client relationship, or other requested service.
Where permitted by law, we may also send relevant marketing or promotional communications.
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us directly.
Unsubscribing from marketing communications will not prevent us from sending necessary transactional or service-related communications.
15. Children’s Privacy
OmniOps is intended for businesses and their representatives and is not directed toward children.
We do not knowingly collect personal information from children for the purpose of providing our services.
If you believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.
16. Links to Other Websites
Our website or communications may contain links to third-party websites and services.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.
When we make material changes, we will update the Effective Date and provide additional notice where required.
We encourage you to review this page periodically.
18. Contact
If you have questions about this Privacy Policy, want to exercise a privacy right, or have a concern about how your information is handled, contact us at:
Email: legal@omniops.solutions
Last updated: September 1, 2026
OmniOps respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you when you use the OmniOps website, submit an application, communicate with us, or engage our services.
1. Information We Collect
Depending on how you interact with OmniOps, we may collect:
Information you provide
This may include:
Name and contact information
Company or agency information
Website and social media links
Team and operational information
Information about your scheduling, attendance, coverage, and communication workflows
Information submitted through our application and other forms
Information provided during implementation and onboarding
Billing and transaction information
Information included in emails, messages, or other communications with us
Information collected automatically
When you visit our website, certain technical information may be collected automatically, such as:
IP address
Browser and device information
Pages visited and interactions with the website
Approximate geographic information
Referring website or source
Date and time of visits
This information may be collected through our website hosting, analytics, cookies, or similar technologies.
2. How We Use Your Information
We may use personal information to:
Review and process applications
Determine whether OmniOps is suitable for your agency
Communicate with you about an application or inquiry
Schedule calls and meetings
Provide, configure, and implement OmniOps
Manage onboarding and client relationships
Create and manage invoices and payment records
Process and verify payments
Provide documentation, support, and troubleshooting
Maintain and improve our services and website
Protect the security and integrity of our systems
Comply with legal, accounting, tax, and other regulatory obligations
Prevent fraud, abuse, or unauthorized activity
Send relevant business communications where permitted by law
We will not use personal information for purposes that are materially different from those described here without providing appropriate notice where required.
3. Legal Basis for Processing
Where applicable data protection laws require a lawful basis for processing personal information, we may rely on one or more of the following:
Contract: when processing is necessary to provide requested services or take steps before entering into an agreement.
Legitimate interests: when processing is reasonably necessary for operating, securing, improving, and promoting our business, provided those interests are not overridden by your rights.
Consent: where we ask for your consent for a specific use of information.
Legal obligation: when processing is necessary to comply with applicable laws or legal requirements.
Where we rely on consent, you may withdraw it at any time.
4. Information Submitted Through Applications
When you submit an OmniOps application, we use the information you provide to evaluate your agency’s operational needs and determine whether OmniOps is an appropriate fit.
Application information may include business information, contact details, team structure, shift operations, current tools, operational processes, and other information relevant to evaluating and implementing OmniOps.
Submitting an application does not guarantee acceptance or create an obligation for OmniOps to provide services.
5. Client and Implementation Information
If you become an OmniOps client, we may process additional information provided during onboarding and implementation.
This may include information about your agency’s employees, supervisors, schedules, shifts, operational processes, communication channels, and other information necessary to configure the system around your existing operation.
We use this information to provide the agreed services and support the implementation.
The client is responsible for ensuring that it has the appropriate rights and permissions to provide personal information about its employees, contractors, and other individuals to OmniOps and to use that information within the connected services.
6. Third-Party Services
OmniOps uses third-party platforms and service providers to operate the website, collect information, deliver implementations, process payments, and provide related services.
Depending on the service involved, these may include:
Framer for website hosting
Fillout for applications and forms
Notion for operational workspaces and client implementations
n8n for workflow automation and integrations
Discord for operational communications and notifications
Payoneer and other payment providers for payment processing
Scheduling, email, analytics, hosting, and other service providers used to operate the business
These providers may process information on our behalf or receive information directly when you use their services.
Each third party operates under its own privacy policies and terms. We do not control how independent third parties process information outside the services we use.
7. Payment Information
Payments may be processed through third-party payment providers.
OmniOps generally does not need to receive or store complete payment card details. Payment information may be collected and processed directly by the applicable payment provider.
We may retain information such as payment amount, payment status, invoice number, transaction reference, payment date, and other information necessary for accounting, reconciliation, and business records.
8. Cookies and Similar Technologies
Our website and third-party services used on the website may use cookies and similar technologies to provide essential functionality, understand website usage, remember preferences, and measure performance.
Some cookies may be placed by third-party services used on the website.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.
You can also manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.
9. How We Share Information
We may share personal information with:
Service providers that help us operate the business or deliver OmniOps
Third-party platforms used in an implementation
Payment processors and financial service providers
Hosting, communications, scheduling, automation, analytics, and other technology providers
Professional advisers such as accountants, lawyers, or other consultants
Government authorities, regulators, courts, or law enforcement when required or permitted by law
A successor or acquiring entity in connection with a merger, acquisition, restructuring, financing, or sale of assets
We do not sell your personal information.
We only share information where reasonably necessary for the relevant business purpose, to provide requested services, to comply with legal obligations, or where otherwise permitted by applicable law.
10. International Data Transfers
OmniOps and the third-party services we use may operate across multiple countries. As a result, personal information may be processed or stored outside the country in which you live.
Where applicable law requires safeguards for international transfers, we will use appropriate safeguards or rely on a legally recognized transfer mechanism.
Because third-party providers operate independently, the location of data processing may change as their infrastructure and services change.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and financial records, resolving disputes, enforcing agreements, and complying with legal obligations.
Different types of information may be retained for different periods.
When information is no longer required, we may delete it, anonymize it, or securely dispose of it, subject to applicable legal and operational requirements.
12. Data Security
We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, online service, or electronic transmission can be guaranteed to be completely secure.
You are responsible for maintaining the confidentiality of your account credentials and for using appropriate security practices when accessing systems connected to OmniOps.
13. Your Rights
Depending on where you live and which privacy laws apply, you may have rights relating to your personal information, including the right to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information in certain circumstances
Request restriction of certain processing
Object to certain processing
Request portability of information where applicable
Withdraw consent where processing is based on consent
Lodge a complaint with the appropriate data protection authority
These rights are subject to applicable legal limitations and may not apply in every circumstance.
To exercise a privacy right, contact us using the information in the Contact section below. We may need to verify your identity before responding to a request.
14. Marketing Communications
We may send business-related communications necessary to respond to an inquiry, application, implementation, client relationship, or other requested service.
Where permitted by law, we may also send relevant marketing or promotional communications.
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us directly.
Unsubscribing from marketing communications will not prevent us from sending necessary transactional or service-related communications.
15. Children’s Privacy
OmniOps is intended for businesses and their representatives and is not directed toward children.
We do not knowingly collect personal information from children for the purpose of providing our services.
If you believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.
16. Links to Other Websites
Our website or communications may contain links to third-party websites and services.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.
When we make material changes, we will update the Effective Date and provide additional notice where required.
We encourage you to review this page periodically.
18. Contact
If you have questions about this Privacy Policy, want to exercise a privacy right, or have a concern about how your information is handled, contact us at:
Email: legal@omniops.solutions